• You have received a cancer diagnosis;
  • Your treatments have been completed for at least a year;
  • You have listening skills;
  • You have a desire to help, support, bring hope in complete confidentiality, with respect for individual differences;
  • You have good telephone communication skills;
  • You are available for an interview with the coordinator for telephone peer support;
  • You are available for training and individual support;
  • You respect the instructions and ethical values of the organization;
  • You can maintain the confidentiality required for exchanges in connection with telephone peer support.

Do you have the temperament of a listener? (True or False)

  1. Respect for the life choices of a person is a plus for listening even if I am convinced that he or she is wrong.
    TRUE. The challenge of listening involves respecting the person whatever their life choices. Active listening consists in focusing on the person by letting go of our own presuppositions or values, by an empty slate approach. When confronted with ideas or values which do not match our own, if we find it impossible to temporarily ignore or set them aside, referring the person to someone who will be better able to respond to their needs would be a wise move.
  2. When I am listening to a person, it is best to reduce as much as possible those periods of silence.
    FALSE. Those periods of silence are part of the communication and are important moments. Silence can be eloquent and does not arrive by chance. The person is, perhaps, preparing to reveal something important. We can let our presence be felt: “I’m here!,” “Are you alright?,” but without forcing the issue. Silence is often perceived or experienced as embarrassing. As the support person, being at ease with those periods of silence can prove to be another challenge.
  3. The more I sympathsize with the person when I am listening, the more I am able to enter his or her emotional world.
    FALSE. Contrary to empathy, sympathy is an interior attitude through which we experience the same feelings as another person about the same situation but without detachment. Empathy consists in entering the other’s world and feelings, accepting the intensity of the emotion they are experiencing and stepping, for a moment, into their shoes without, however, being overwhelmed by it all.
  4. The better I know someone, the more I am capable of truly listening.
    FALSE. Knowing a person very well has not proven to be a necessary criterion for being a good listener. It is only necessary to be attentive to what they are sharing in the present moment. At times, it may even be more difficult to really listen to a person we know well because of the risk of becoming subjective and emotional.
  5. Finishing someone’s sentence is a good way to let them feel that I understand.
    FALSE. That does not respect his or her rhythm and may harm their willingness to open up. Perhaps they are about to reveal something important to us and by interrupting, we might upset them.
  6. Pitying a person is a good way to let them feel I understand them.
    FALSE. Pitying someone reinforces their perception that they are a victim and may affect the situation negatively. We can be supportive and encouraging without showing pity. Pity shows the person that we don’t have confidence in their abilities, that we see their situation as hopeless.
  7. Women have, by nature, a better ability to listen than men.
    FALSE. Believing this is wrong, since active listening has nothing to do with gender and is certainly not innate! Listening to someone who needs help is an art and can be learned. While we may have listening skills, we must develop them, whether we are male or female.
  8. When I am listening to a person, I must consider my own limits.
    TRUE. It is important to listen and to set our limits. If we do not, we risk fatigue and we are not entirely in sync with ourselves or with the other person. Respecting others begins with respecting ourselves. For example, if a friend phones you because she needs to be listened to and you have an appointment in 30 minutes, you should tell her you have 15 minutes to listen, and beyond that, you won’t be able to fully concentrate because you will be preoccupied by your plans.
  9. When I listen to someone, it helps clarify issues if he or she asks me how I solved a similar problem.
    FALSE. Naturally and in good faith, we often feel led to give advice thinking it will help; however, what is good for us will not necessarily be good for another person. Each one has their own potential and our role is to foster awareness in the other person of the tools they have and to help them sort through their issues based on their resources and past experiences.
  10. Certain people are not capable of making choices in life; for them it is preferable to give them insightful counsel so that they are less likely to sink further under the weight of their own problems.
    FALSE. Each individual has their own strengths and potential. The role of the listener is to assist the person to find solutions that suit them by mirroring to them their own emotions, by reformulating for them what they are trying to express while respecting their rhythm. On the other hand, if the situation should take on a suicidal bent, we must be more directive and see that the person benefits from all the needed resources.
Source :
Association des centres d'écoute téléphonique du Québec. Translated from Possédez-vous la fibre d'un écoutant(e)?
The Quebec Cancer Foundation is pleased to provide various publications to the Quebec population, according to the following rules and regulations.

Number of documents and loan period:

Maximum of three documents at a time for a period of 38 days, excluding the time required for mailing.

Mailing fee:

The Quebec Cancer Foundation takes responsibility for both mailing and return costs of documents. Please return these in the post-paid protective envelope included.

Late return:

The borrower must contact the Quebec Cancer Foundation library if he or she foresees not being able to return the document on the expected date, in order to discuss the possibility of extending the loan period.

Loss of a document:

The borrower will have to reimburse the cost of the document plus a $10 handling charge for each document lost.

Fax transmission of documents:

Maximum of 10 pages per request. A fee of $ 5 will be billed.

Residents outside Québec:

The lending of documents by mail based on an email request is available to Quebec residents only. Residents in other provinces who wish to borrow our documents are kindly asked to telephone us at 1 800 363-0063, Monday to Friday, between 9 a.m. and 5 p.m.
The Foundation offers a variety of services and activities in its regional centres for those with cancer. We are here to assist you in living better through this ordeal on a daily basis.

Whether it is to help you relax, to clear your thoughts, meet people, share with people or let yourself be pampered, you will find the activity that suits your need and that will do you good.

Discover the complementary activities offered in our Regional Centers and Lodges in Montreal, Quebec City, Sherbrooke, Gatineau, Trois-Rivières and Lévis.

A network full of resources for young adults dealing with cancer and their loved ones, including the portal.

Concrete help

​Cancer is destabilizing at any age, but all the more so for young people who must learn how to cope with this serious and complex disease while still in a critical stage of their lives.

Don’t just talk about it; do something concrete to make a difference in the lives of young people fighting cancer,” Félix Deslauriers-Hallée, who died in 2011, at 20 years of age, following his struggle with cancer.

His parents, Hélène Deslauriers and Benoît Hallée, wanted to honour his wishes and joined the Quebec Cancer Foundation in setting up services to respond to the needs of this age group.
Quebec Cancer Foundation’s Programme à Félix was established to provide all they need to get through this rough ordeal.
Thanks to this program, the services offered by the Foundation are tailored to the specific needs of teens and young adults, giving them access to the same level of support as all other age groups.

A Website for people with cancer aged 15-39 and their loved ones

By visiting, youth can now access a wealth of information, tools, resources and services to give them the practical help they need.
Developed with the support of committed volunteers working together with Foundation staff, the Website is also meant to raise public awareness of the fact that cancer strikes teens and young adults, too.

Brochure Quoi dire? Quoi faire?

Check out the brochure (in French only) addressed to learn that someone in their close circle, from 15 to 35 years of age, has cancer. It paints a general picture of cancer as it manifests itself in this age bracket and opens the way to several services which are offered according to individual needs.

For whom?

For business people, managers, employees, colleagues, partners.

Why a support program?

  • To know what to say and do when cancer strikes
  • To obtain confidential assistance
  • To obtain information on the disease, its treatment, symptoms, after-effects, it impact on work, etc.
  • To share your emotions and experiences
  • To talk to a person who has lived through a similar situation
  • To guide you to further resources
We are here for you 1 800 363-0063


Info-Cancer Line

  • Answers and support by phone
  • Literature on all aspects of cancer
  • Telephone contact with someone who has lived through similar circumstances

Nursing intervention in a working group


  • Prevention and cancer
  • When cancer strikes a colleague, a love one…. What to say and do?
  • Segment for company heads: Are you prepared if cancer strikes?
  • The most common cancer types: screening and symptoms
  • Cancer: psychosocial impacts
  • Is there life after cancer?
For further information, contact the Info-Cancer Line at 1 800 363-0063.

Mini-talks on cancer (in French only)

In order to help you deal with cancer-related situations, a staff member the Quebec Cancer Foundation offers a number of short talks aimed at raising awareness about the reality of cancer and to inform you about the resources available to you when cancer affects the workplace. 

To find out more, click here.

Brochure (in French only)

Quand les mots vous manquent : Lorsque le cancer frappe au travail.

Request your paper copy at 1 800 363-0063.

Suggested readings (in French only):

À la santé de votre retour au travail!

Grégoire, Mélanie; Grégoire, Mylène; Thibodeau, Annick. Un monde différent, 2009, 190 p.

Advice and testimonials for adopting better habits to take control of your personal and professional life.
Borrow it at no charge!

Le cancer pour les nuls

Morère, Jean-François; Bouillet, Thierry; Zelek, Laurent. Éditions First Grund, 2011, 295 p.

“The objectives of this book, which aims to be general, are simple: to bring to a non-specialist all the knowledge he or she needs to have a basic understanding of this disease, to give the necessary foundation and the desire to delve into more specialized works. This book is intended for all those who wish, through simple curiosity or necessity, to know the basics about the various types of cancer and their treatment.” (Extract - translated - page 1)
Borrow it at no charge!

Approcher la personne qui souffre

Journois, Violaine. Nouvelle Cité, 2010, 157 p.

Pointers and tools to help those who suffer. We learn to be present without being overwhelmed, to be effective without being controlling, to be in a real relationship, to accompany others, to lighten their burden.
​Borrow it at no charge!

Is your cancer treatment centre far from home?
Will you have difficulty due to the need to travel frequently?
Are you finding your energy level too low for all the travel that treatment demands?

​The Quebec Cancer Foundation offers you accommodation that is affordable, comfortable and safe near one of the large radiation oncology centres,  thanks in part to a financial contribution from the ministère de la Santé et des Services sociaux. Our Lodges in Montréal, Gatineau, SherbrookeTrois-Rivières and Lévis will welcome you along with a companion for the entire duration of your treatments.

Whether it is for one night, a few days or several weeks, we are here for you! Cancer treatment can involve frequent and numerous trips to a hospital, a very demanding schedule that can prove too taxing when it adds to the burden of the side effects which cancer is already imposing.

Living in one of the Foundation Lodges is one way you can simplify life and allow yourself to concentrate on getting well and not on the logistics of getting treatment for your disease.
At first, most of my patients are anxious about staying in another city and living with people they do not know. But as time goes by, they are so happy about staying at the Foundation. Being surrounded by care and having someone to talk to really helps people cope. They are treated so well that they feel right at home. And, more than anything, they are relieved and grateful to have a place to stay right next door to the hospital.” Dr Félix Nguyen, radio-oncologue.

A warm and welcoming living environment

Our goal is to provide you with all the conveniences you need along with the warmth and friendliness of a home environment. Our lodge network comprises 130 rooms with single or double occupancy, and all come equipped with a private bathroom.

A meal allowance is included for your stay at the Foundation, but our Lodges have well equipped kitchens if you decide to prepare your own special meals. You will find yourself well looked after by our staff, both employees and volunteers, who are considerate and compassionate.

Common spaces for relaxing and sharing with others

In addition to the rooms, the Lodges have several common areas to enable you to unwind and also get to know other residents who are dealing with issues similar to your own. Throughout your stay, you can enjoy using our game rooms, libraries, TV rooms, exercise rooms and our well  laid out outdoor areas.

Services and activities for all

At the lodge, you will find many social activities, community events and recreational pursuits which are organized every day. You’ll be able to take advantage of services, such as massage therapy, art-therapy and kinesiology.

It is our belief that, over and above a cancer diagnosis, life must go on and be as tranquil as possible. That is what we try to offer you!
Vue sur la ville de Montréal

Norman Fortier Lodge in Montreal

Our accommodation centre in Montreal offers you pleasant and safe surroundings so that you can concentrate on getting well. Our personnel will welcome you warmly and do their best to respond to your needs and meet your expectations.

The centre is located just steps away from Notre-Dame Hospital. A shuttle service is available at no cost if your treatments are being given at the CHUM, the GLEN site, the Montreal Jewish General Hospital, the Montreal General Hospital, the Charles-Le Moyne Hospital and the CISSS de Laval.
I appreciated my stay so much at the centre that I didn’t want to leave. We were really given special treatment… thanks to all the personnel! »
Vue de la ville de Sherbrooke

Sherbrooke Lodge

Right on the site of the CHUS – Fleurimont Hospital, our Sherbrooke accommodation centre offers you a pleasant and safe environment where you can concentrate on getting well. Our personnel will welcome you warmly and do their best to respond to your needs and meet your expectations.

I appreciated my stay so much at the centre that I didn’t want to leave. We were really given special treatment… thanks to all the personnel! »

Vue de la ville de Gâtineau

Outaouais Lodge – Michael J. McGivney Pavilion

Our accommodation centre is located just steps away from Gatineau Hospital and offers you pleasant and safe surroundings so that you can concentrate on getting well. Our personnel will welcome you warmly and do their best to respond to your needs and meet your expectations.
I appreciated my stay so much at the centre that I didn’t want to leave. We were really given special treatment… thanks to all the personnel! »
Vue de la ville de Trois-Rivières

Mauricie Lodge

Connected to the university-affiliated regional hospital, our accommodation centre in Trois-Rivières offers you pleasant and safe surroundings so that you can concentrate on getting well. Our personnel will welcome you warmly and do their best to respond to your needs and meet your expectations.
I appreciated my stay so much at the centre that I didn’t want to leave. We were really given special treatment… thanks to all the personnel! »

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